Frequently Asked Questions
Everything you need to know about our products and services
What are your shipping rates and delivery times?
We offer standard and express shipping. UK mainland delivery typically takes 2-3 working days, while international shipping varies by destination. Rates are calculated at checkout based on weight and location.
Are your products suitable for specific dietary requirements?
Many of our products are vegetarian, vegan, or gluten-free. Please check the individual product descriptions and ingredient labels for specific allergen information and dietary certifications.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our customer service team within 24 hours for a resolution.
How do I store my Ottolenghi products to keep them fresh?
Storage instructions vary by product. Generally, dry goods should be kept in a cool, dark place, while fresh items and certain condiments should be refrigerated after opening. Specific guidance is provided on each product label.
Do you offer gift wrapping or personalized messages?
Yes, we offer a gift-wrapping service and the option to include a personalized message at checkout. Our hampers and gift sets come beautifully packaged in signature Ottolenghi branding.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.